Order FAQ

You’ll find order-related frequently asked questions below. If we’ve missed something, please contact us.

What are the shipping charges for orders from Physicool USA?

 Free Shipping US and Canada Only. This also usually takes 1-3 days

Which payment methods are accepted at Physicool USA?

We accept Amex, Apple Pay, Discover, JBC, Master Card, Paypal, Shopify Pay, Visa.

How secure is shopping at PhysicoolUSA.com? Is my data protected?

Alll of your communication with PhysicoolUSA.com is encrypted and secured by a valid SSL certificate. In addition, your payments are processed by a secure and encrypted gateway. Even our contact form uses the latest security certificate to ensure that a third-party cannot intercept the communication between you and PhysicoolUSA.com.

What exactly happens after ordering? 

If you place your order before 2:00 p.m. Pacific time, we try to process the order for same-day shipment. If you place your order after 2:00 p.m. Pacific, we will try to prepare the order for same-day shipment, but it will likely ship the next day.

Do I receive an invoice for my order? 

A copy of the receipt for your order will be emailed to the address you provided during checkout. If you lose or misplace the receipt, you can always retrieve it from your order history in your account.

What's your return policy?

You may return unopened, unused, and uncontaminated Physicool products within 14 days of purchase for credit or exchange. Please contact us (with your order number and email address) to obtain a Return Merchandise Authorization (RMA) before you return any product. We cannot accept a return without an RMA. If you're returning a product, please use as much of the original packaging material as possible with a traceable, prepaid shipping method. We cannot accept cash-on-delivery shipments.